Brexit chaos and poor road quality cause M20 to be voted least
The M20 during Operation Brock which has now been deactivated Credit:PA “The results show where Highways England should focus its efforts to maximise satisfaction, including reducing delays arising from accidents and improving user experience with journey time and road surface quality.”The M20 runs from London to Folkestone and is the main route from London to the Channel crossing and even onto Dover, via the extension of the A20. The 52-mile stretch is frequented with lorries, taking trade to and from Calais for access to Europe. Construction is currently underway to create a new junction linking the M20 with the A2070 with the road works expected to be completed this year. Between Junction 3 and Junction 5 aims to improve congestion have seen work upgrading the section to a smart motorway and this is due to be finished in 2020.It is the first time Transport Focus has published the findings of its new Strategic Roads User Survey, which covers motorways and major A-roads managed by Highways England.Other roads with low satisfaction ratings were the M6, which runs from the West Midlands to Cumbria at 72 per cent, A52 in the East Midlands at the same and the M25 which circumvates London at a marginally better 76 per cent. Meanwhile, the highest ranked motorway is the M11 at 92 per cent which links London with Cambridgeshire. Brexit chaos and poor road quality cause M20 to be voted least satisfactory motorway in England as drivers complain of surfaces “full of potholes”. The motorway in Kent is England’s least popular motorway, according to major new research.A survey 8500 road users by watchdog Transport Focus found that the link between the ports at Dover and the M25 has an overall satisfaction rating of just 65 per cent. The road scored particularly badly for the quality of its surface at 59 per cent, which is 23 per cent lower than the national average. One respondent described it as “bumpy, uncomfortable to drive on” while another said it is “full of potholes”.Drivers on the M20 have suffered disruption in recent months as one section is being converted into a smart motorway, while temporary barriers were installed as part of Operation Brock, which had planned for lorry chaos in the event of a no deal Brexit. Operation Brock has now been deactivated due to the Brexit delay.Journey time for the M20 also scored low with 66 per cent satisfaction compared to the national average of 82 per cent. Of drivers dissatisfaction a spokesperson for Transport Focus said: “If you’re going to make a ferry and you’re stuck you will remember that no matter what kind of driver you are.” Highways England said that in the year 2017-2018 they had ensured that 95.2 per cent of road surfaces required no further investigation for possible maintenance. Focusing on the overall satisfaction Pete Martin, Customer Service Director, Highways England, said: “We care about people using our network, and value independent research like this, alongside our own, which helps us to further understand how road users feel.“We are pleased this research shows the majority of motorists are satisfied, but we are not complacent, and will continue to work hard to help every driver have safer and smoother journeys to the people and places that matter most to them.” Highways England added that the scale of work they continue to deliver will provide long-term benefits to drivers by tackling congestion and making journey times more reliable. Transport Focus chief executive Anthony Smith said: “The Strategic Roads User Survey gives Highways England the most robust picture ever at a national, regional and individual road level of driver satisfaction on the motorways and major A roads that it manages.”This survey reflects the experience of all drivers – whether in cars, vans, lorries, coaches or on a motorbike – across a range of key issues. Want the best of The Telegraph direct to your email and WhatsApp? Sign up to our free twice-daily Front Page newsletter and new audio briefings.